SHIPPING

SMJ orders are shipped from Vancouver, BC, Canada.

Orders shipping within Canada are charged a $12 flat rate, which includes tracked and insured shipping. Orders shipping to the USA are charged a $24 flat rate, which includes tracked and insured shipping and prepaid tariffs (additional duties, taxes, or other import fees may still apply and are beyond our control).

Due to current US import tariffs, cross-border shipping costs have increased significantly. We've absorbed a portion of these costs, your flat rate includes prepaid tariffs so there are no surprise fees at delivery (though additional duties or taxes may still apply and are beyond our control).

Orders of $150 CAD and over ship free to Canada.

Orders of $200 CAD and over ship free to USA.

Orders shipping to the USA are sent via Canada Post Ground. Orders shipping within Canada are shipped with UPS or Canada Post. *In some cases, we may use Purolator for addresses that are more challenging to deliver to.

Local pickup is available at our Summer Popup on Granville Island, 1420 Old Bridge Street, Vancouver BC until September 26th 2026. We are open 7 days a week 10am-6pm. To arrange a pickup, please email info@sarahmulder.com. Or simply visit our boutique to pick out your piece in person.

SHIPPING POLICY

Orders are processed and shipped within 2–5 business days.

Canada: Estimated delivery is approximately 2–7 business days.

United States & International Orders: Delivery estimates are provided as a guide only and are not guaranteed. Delivery times may vary due to customs processing, local postal services, weather, or other circumstances beyond our control.

Some international destinations may only have an untracked shipping service available at checkout. If your order is shipped using an untracked service, no tracking information or delivery updates will be available after your parcel has been mailed. While we are always happy to assist where possible, SMJ is unable to confirm the location, transit status, or delivery of untracked shipments once they have been accepted by the shipping carrier.

Where a tracked shipping option is available, tracking details will be provided once your order has been dispatched.

Customs duties, import taxes, brokerage fees, and other charges imposed by the destination country are the responsibility of the recipient. Please see our Customs & Duties section below for more information.

Please ensure your shipping address is entered correctly at checkout. Once an order has been shipped, SMJ cannot be responsible for delays or delivery issues resulting from an incorrect shipping address.

Once a parcel has been accepted by the shipping carrier, it is in the carrier's possession and delivery is managed by them. While we are happy to assist wherever possible, we cannot guarantee delivery timelines or resolve issues that occur after the parcel has been handed to the carrier, particularly for untracked shipments.

CUSTOMS & DUTIES

For international orders, please note that customs duties, taxes, tariffs, brokerage fees, and other import charges may apply based on your country's import regulations. These charges are determined by your local customs authority and are the sole responsibility of the recipient. SMJ does not cover, reimburse, or pay any customs duties, import taxes, or brokerage fees charged by your country.

We understand these fees can be unexpected; however, they are beyond our control and are not included in your order total unless otherwise stated. Thank you for your understanding and for choosing Sarah Mulder Jewelry. We truly appreciate your support.

DAMAGED PRODUCT

If you are contacting us about a damaged product, please email info@sarahmulder.com and include a photo of the damaged piece.

Each repair request is assessed on a case-by-case basis. If a repair or replacement is possible, we will provide you with the available options and advise you of any applicable costs. Please note that customers are responsible for shipping costs associated with repairs or replacements unless otherwise agreed upon.

RETURNS

• All sale items, including any items purchased using a discount code or promotion, are FINAL SALE.

• All gift cards are FINAL SALE.

Regular-priced items (excluding sale items) may qualify for an exchange or online store credit within 14 business days of the purchase date.

If you would like to request an exchange or store credit, please email info@sarahmulder.com with your order number and purchase date.

We do not accept exchanges or returns for jewelry purchased through our retail partners.

Purchases made at in-person events hosted by SMJ are eligible for an exchange or online store credit with proof of purchase.

To qualify for an exchange or store credit, jewelry must be returned in its original condition and original packaging. We recommend returning your item in a sturdy box using a tracked and insured shipping service. SMJ cannot be held responsible for items that are lost or damaged while in transit with the shipping carrier and will note issue a store credit or exchange if loss of package occurs.

If you are returning an item from outside of Canada, please contact us before shipping your return so we can help you avoid unnecessary customs charges.

We do our best to accurately describe each item through detailed product descriptions and photographs. If you have any questions before placing your order, please contact info@sarahmulder.com. We're always happy to provide additional information to help you make an informed purchase.