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FAQ

Jewelry Care

What you need to know

Sarah Mulder Jewelry is made with plated finishes or base metals such as brass and copper.

Please avoid spraying hairspray and perfume onto your jewelry, as this may effect the surface look of the finish, some lotions and body cleaners may also affect the look of your pieces over time.

The best way to keep any metal from tarnishing is to put it in a closed container (a small plastic bag or a CLOSED jewelry box) to prevent air circulation. Do not use solvents to clean plated metal as this may cause damage to the surface.

Please remove jewelry before swimming or bathing, as water and salt water may damage the finish.

Extra Tips

Extra Tips:

- Remove jewelry before sleeping, sports & working out.
- Be careful when removing your clothing and heavy knits (including scarves), latches/jump rings & connectors can catch, pull and break if you do not take care, try to remove jewelry before clothing.
- Most earrings come with small rubber backings, these are provided to ensure you do not loose an earring while wearing them.
- Light and air can and most likely WILL tarnish your jewelry or worse cause permanent damage, please take care to prevent damage by tucking your treasures away.

Shipping + Handling

PLEASE NOTE RECENT CHANGES IN SMJ SHIPPING POLICIES TO CANADIAN AND USA ADDRESSES, DUE TO THE RISING COSTS OF SHIPPING. ALL SHIPMENTS UNDER $100 (BEFORE APPLICABLE TAXES) WILL BE SENT TRACKED FOR A FLAT RATE OF $10. FREE SHIPPING ON ALL CANADIAN & USA ORDERS OVER $150.

Flat Rate Shipping

Items are shipped from Vancouver, BC Canada

Sarah Mulder Jewelry is proud to offer flat rate shipping

CANADA $10 tracked (for any order under $150)

USA $10 tracked (for any order under $150)

INTERNATIONAL $25 tracked

Shipping to Canada/USA

Free Shipping on orders to Canadian & USA addresses over $150

We offer free, tracked shipping, for all orders over $150 (before applicable taxes). All orders will be sent through Canada Post. Free shipping will be automatically applied at checkout.

International Shipping

Sarah Mulder Jewelry is now offering $25 tracked, flat rate shipping on all orders shipping internationally. SMJ cannot be held responsible for duty fees.  Please allow extra time for your orders to arrive if you are outside of Canada.

If your country is not supported through this website for an online sale please email info@sarahmulder.com to pay for an order and receive a shipping quote.

Tracking Numbers

Tracking numbers will be provided on all domestic & international orders.

Sarah Mulder Jewelry cannot be held responsible for items that are lost during shipping. Any deliveries that are not received after being shipped are the responsibility of the receiver.

When will your item be shipped?

All items are shipped within 3-5 business days unless otherwise noted once payment is received. Items are shipped by Canada Post and should arrive within 5-10 business days if shipping within Canada.

*Please allow extra time for your orders to arrive if you are shipping outside of Canada.

Exchange Policy

Sarah Mulder Jewelry is made in small batches and hand made with care, if you are unhappy with something you have purchased please contact info@sarahmulder.com

If your jewelry has a defect not caused by regular wear, it can be exchanged or repaired within 7 days of purchase.

REPAIRS

Repairs happen on a case by case basis. Please contact us with an image of your jewelry and a description of what needs repairing. Each repair is different and sometimes repairs are not possible. Repair fees will be discussed and agreed upon by both parties if we are able to repair your item. Broken stones/crystals if damaged from dropping or the like cannot be reset or repaired. All sales are non-refundable. Sale items are final. 

DEFECTS

If a product arrives damaged or defective, contact us within 5 business days of the date of delivery to request a replacement item. Please include a brief description about what is damaged/defective with an image of the item. We will assess the item to determine whether it is a manufactures defect, or natural wear and tear of the product. 

LOST EARRING

Sarah Mulder Jewelry will be happy to replace a single earring for you if we have a matching earring in-stock. Please email us with a clear photo of the earring you need to pair. The cost to replace a single earring is 50% of the original retail price + shipping and applicable taxes.

SHIPPING + DUTY FEES

Shipping fees on items being exchanged are the responsibility of the buyer, along with any duty fees that may occur. 

All items are shipped within *3-5 business days unless otherwise noted once payment is received. Items are shipped by Canada Post and should arrive within 5-10 business days if shipping within Canada.
 

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