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Frequently Asked Questions

Will the jewelry tarnish? How can I prolong the life of my jewelry?

The pieces are plated with high quality metals and will not tarnish like Sterling Silver does, however, this also comes down to your skin acidity level, how well you follow the care regimen and how long the jewelry is worn for. 

 

Ways to prolong the life of your jewelry:   

The best way to keep any metal from tarnishing is to put it in a closed container (a small plastic bag or a CLOSED jewelry box) to prevent air circulation. Do not use solvents to clean plated metal as this may cause damage to the surface.

Please avoid spraying hairspray and perfume onto your jewelry, as this may affect the surface look of the finish, some lotions and body cleaners may also deteriorate the look of your pieces over time. Our suggestion is to wipe your pendants after every wear with a clean sunglass/polishing cloth to prevent the accumulation of impurities. 

Please remove jewelry before swimming or bathing, as water and salt water may damage the finish. 

Be careful when removing your clothing and heavy knits (including scarves), latches/jump rings & connectors can catch, pull and break if you do not take care, try to remove jewelry before clothing.

Most earrings come with small rubber backings, these are provided to ensure you do not lose an earring while wearing them.

What are the pieces made of?

Sarah Mulder Jewelry is made nickel free and is plated with high-end finishes on Italian gold brass which is of the highest quality. Pendants are 24k gold-plated or Rhodium-plated.

At SMJ we use vermeil sterling silver gold filled and plated chains and sterling silver ear posts. Please check product descriptions for more specific information.

For a more detailed description of the plating process, feel free to read our blog post: SMJ Design Process.

Can I shower/sleep with them on?

We generally recommend against showering or sleeping while wearing the products, as this can strip the plating down over time and also leave your jewelry susceptible to damage and misplacement.

Will my skin turn green over time?

Sweat and pH levels on the skin can lead to chemical reactions with certain metals that can leave a green trace on your skin. Some people are more susceptible to this reaction and we have no way of guaranteeing this will not happen to you, however, our products are plated with high-end materials and we rarely run into this issue with our customers. 

Are they hypoallergenic? I am allergic to fake metals, so I am concerned if this will be safe to wear. 

Nickel is the main allergen for most people who are allergic to metals. If you find that you can wear silver then our product is generally safe to wear because it is all nickel free. But we suggest that you stay in your comfort zone or reach out to us with specific questions or concerns.  

It is important to note that all allergies are different and it is important to take that into consideration before you purchase our products. If you can only wear pure gold products, keep in mind that our products are mostly gold-plated, with the exception of a few gold chains that are gold-filled. We would be more than happy to further chat with you about specific products through email. 

Shipping + Handling

PLEASE NOTE RECENT CHANGES IN SMJ SHIPPING POLICIES TO CANADIAN AND USA ADDRESSES, DUE TO THE RISING COSTS OF SHIPPING. ALL SHIPMENTS UNDER $100 (BEFORE APPLICABLE TAXES) WILL BE SENT TRACKED FOR A FLAT RATE OF $10. FREE SHIPPING ON ALL CANADIAN & USA ORDERS OVER $150.

Flat Rate Shipping

Items are shipped from Vancouver, BC Canada

Sarah Mulder Jewelry is proud to offer flat rate shipping

CANADA $10 tracked (for any order under $150)

USA $10 tracked (for any order under $150)

INTERNATIONAL $25 tracked

Shipping to Canada/USA

Free Shipping on orders to Canadian & USA addresses over $150

We offer free, tracked shipping, for all orders over $150 (before applicable taxes). All orders will be sent through Canada Post. Free shipping will be automatically applied at checkout.

International Shipping

Sarah Mulder Jewelry is now offering $25 tracked, flat rate shipping on all orders shipping internationally. SMJ cannot be held responsible for duty fees.  Please allow extra time for your orders to arrive if you are outside of Canada.

If your country is not supported through this website for an online sale please email info@sarahmulder.com to pay for an order and receive a shipping quote.

Tracking Numbers

Tracking numbers will be provided on all domestic & international orders.

Sarah Mulder Jewelry cannot be held responsible for items that are lost during shipping. Any deliveries that are not received after being shipped are the responsibility of the receiver.

When will your item be shipped?

All items are shipped within 3-5 business days unless otherwise noted once payment is received. Items are shipped by Canada Post and should arrive within 5-10 business days if shipping within Canada.

*Please allow extra time for your orders to arrive if you are shipping outside of Canada.

Exchange Policy

Sarah Mulder Jewelry is made in small batches and hand made with care, if you are unhappy with something you have purchased please contact info@sarahmulder.com

If your jewelry has a defect not caused by regular wear, it can be exchanged or repaired within 7 days of purchase.

REPAIRS

Repairs happen on a case by case basis. Please contact us with an image of your jewelry and a description of what needs repairing. Each repair is different and sometimes repairs are not possible. Repair fees will be discussed and agreed upon by both parties if we are able to repair your item. Broken stones/crystals if damaged from dropping or the like cannot be reset or repaired. 

*All sales are non-refundable. Sale items are final. 

DEFECTS

If a product arrives damaged or defective, contact us within 5 business days of the date of delivery to request a replacement item. Please include a brief description about what is damaged/defective with an image of the item. We will assess the item to determine whether it is a manufactures defect, or natural wear and tear of the product. 

LOST EARRING

Sarah Mulder Jewelry will be happy to replace a single earring for you if we have a matching earring in-stock. Please email us with a clear photo of the earring you need to pair. The cost to replace a single earring is 50% of the original retail price + shipping and applicable taxes.

SHIPPING + DUTY FEES

Shipping fees on items being exchanged are the responsibility of the buyer, along with any duty fees that may occur. 

All items are shipped within *3-5 business days unless otherwise noted once payment is received. Items are shipped by Canada Post and should arrive within 5-10 business days if shipping within Canada.
 

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